Refund policy

Crystal Clean Pakistan - Return and Refund Policy

Thank you for shopping with Crystal Clean! We prioritize quality and customer satisfaction. If youโ€™re not completely satisfied with your purchase, please review our return and refund policy to ensure a smooth process.

1. Returns

  • Eligibility: Returns are accepted only for unused items with their original seal unopened. Items must be in their original packaging and accompanied by the receipt or proof of purchase.
  • Time Frame: Returns must be requested via email within 14 days from the date of delivery.
  • Ineligible Items: Opened, used, or altered items are not eligible for returns or refunds.
  • Return Packaging: Please securely package returned items to prevent damage in transit, as damaged items may affect refund eligibility.

2. Heavy Item Returns

For returns on heavy items with high shipping costs:

  • Refund Method: Store credit may be issued instead of a full refund.
  • Return Shipping: Customers are responsible for return shipping costs on heavy items, which may be deducted from the store credit provided.

3. Refunds

  • Inspection: Upon receiving your return, we will inspect the item to ensure it meets our criteria. Refunds will be processed only if the item passes inspection.
  • Refund Options: Refunds may be issued to the original payment method or as store credit, particularly for heavy items.
  • Processing Time: Refunds are typically processed within 7-10 business days after inspection.
  • Shipping Fees: Original shipping charges are non-refundable, and return shipping costs are the responsibility of the customer.

4. Exchanges

If you receive an incorrect or damaged item, please inform us within 3 days of delivery. To initiate an exchange, we require:

  • Picture Proof: Please provide clear photos of the item showing the damage or defect.
  • Email Description: Include a description of the issue in your email to care.crystalclean@gmail.com.

We will review the information provided and arrange for a replacement at no additional cost if the claim is approved.

5. Return Shipping

  • Process: Customers are responsible for all return shipping costs. If you have any questions or need to initiate a return, please contact us at care.crystalclean@gmail.com