Refund policy
Crystal Clean Pakistan - Return and Refund Policy
Thank you for shopping with Crystal Clean! We prioritize quality and customer satisfaction. If you’re not completely satisfied with your purchase, please review our return and refund policy to ensure a smooth process.
1. Returns
- Eligibility: Returns are accepted only for unused items with their original seal unopened. Items must be in their original packaging and accompanied by the receipt or proof of purchase.
- Time Frame: Returns must be requested via email within 14 days from the date of delivery.
- Ineligible Items: Opened, used, or altered items are not eligible for returns or refunds.
- Return Packaging: Please securely package returned items to prevent damage in transit, as damaged items may affect refund eligibility.
2. Heavy Item Returns
For returns on heavy items with high shipping costs:
- Refund Method: Store credit may be issued instead of a full refund.
- Return Shipping: Customers are responsible for return shipping costs on heavy items, which may be deducted from the store credit provided.
3. Refunds
- Inspection: Upon receiving your return, we will inspect the item to ensure it meets our criteria. Refunds will be processed only if the item passes inspection.
- Refund Options: Refunds may be issued to the original payment method or as store credit, particularly for heavy items.
- Processing Time: Refunds are typically processed within 7-10 business days after inspection.
- Shipping Fees: Original shipping charges are non-refundable, and return shipping costs are the responsibility of the customer.
4. Exchanges
If you receive an incorrect or damaged item, please inform us within 3 days of delivery. To initiate an exchange, we require:
- Picture Proof: Please provide clear photos of the item showing the damage or defect.
- Email Description: Include a description of the issue in your email to care.crystalclean@gmail.com.
We will review the information provided and arrange for a replacement at no additional cost if the claim is approved.
5. Return Shipping
- Process: Customers are responsible for all return shipping costs. If you have any questions or need to initiate a return, please contact us at care.crystalclean@gmail.com
